Instructional Design Projects
I've spent the past few years translating my technical writing experience into instructional design. You'll find micro-learning, long-form eLearning webinars, and even a learner feedback element (i.e., scored quiz). All have been designed using SAM/ADDIE iterative design models, using the latest instructional design tools. Kirkpatrick's learning theory is at the core of the learner's experience.
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Overview of Utility Service Orders and the CSR Role
(Micro-Learning & Quiz)
This micro-learning course teaches the viewer about the role of a Customer Service Representative (CSR) at a utility company and how that role relates to processing service orders. It is one of a series of courses designed to create Subject Matter Experts on utility company processes. A short feedback quiz is presented at the end of the course.
The course is developed using Bloom's Taxonomy model. This course covers the second tier in the taxonomy (Understanding). The course uses a "daytime tv" theme to engage viewers.
Tools used: Articulate Storyline 360, Movavi Video Suite, Audacity (voice recording), Vyond Animated Studio, Handbrake, GNU Image Manipulation Program (GIMP), Confluence (for storyboarding).
Adding a Member Account using Meridian Software
(Micro-Learning & Software Simulation)
This micro-learning course teaches the viewer how to add a member account in a utility business software called Meridian. An animated real-life scenario of a customer service representative working with a customer is presented. At the end is a guided practice scenario that simulates using the software to add a member.
The course is developed using Bloom's Taxonomy model. This course covers tiers two and three in the taxonomy (Understanding and Applying). The course uses a "daytime tv" theme to engage viewers.
Tools used: Virtual environment of software, Articulate Storyline 360, Movavi Video Suite, Audacity (voice recording), SnagIt (software screen capture), Vyond Animated Studio, Handbrake, GNU Image Manipulation Program (GIMP), Confluence (for storyboarding).
Using Service Order Features in Meridian Software
(Interactive Course)
This eLearning course showcases features in an application called Service Order Management. The application is part of a larger software suite called Meridian. Viewers learn the purpose of the application and key features are summarized. The goal is not to teach everything about the application, but to highlight features that would likely be used. The course is interactive; meaning the viewer can click on features to learn more about them.
The course is developed using Bloom's Taxonomy model. This course covers the first tier in the taxonomy (Remembering). The course uses a variety of animated images to demonstrate concepts and engage the viewer.
Tools used: Virtual environment of software, Articulate Storyline 360, Movavi Video Suite, Audacity (voice recording), SnagIt (software screen capture), Vyond Animated Studio, Handbrake, GNU Image Manipulation Program (GIMP), Confluence (for storyboarding).
Using Capital Credit Features in Meridian Software
(Webinar & Interactive Course)
This course is a long-form webinar designed to teach viewers how to use extraneous features in an application called Capital Credit Management. The application is part of a larger software suite called Meridian. The goal is to instruct the viewer on how to use features to support a complex process of distributing money (capital credits) to customer accounts. This webinar builds off of two prior webinars I developed, but those are not presented here.
The course is developed using Bloom's Taxonomy model. This course covers the first two tiers in the taxonomy (Remembering and Understanding). The course is more of a traditional lecture and demonstration, but there is an interactive component that allows the viewer to choose what features they want to learn about.
Tools used: Virtual environment of software, Articulate Storyline 360, Movavi Video Suite, Audacity (voice recording), SnagIt (software screen capture), Handbrake, GNU Image Manipulation Program (GIMP), Confluence (for
Using Auto-Reconnect Features in Meridian Software
(Micro-Learning & Interactive Course)
This eLearning course showcases features in an application called Auto Reconnect Management. The application is part of a larger software suite called Meridian. Viewers learn the purpose of the application and key features are summarized. The goal is not to teach everything about the application, but to highlight features that would likely be used. The course is interactive; meaning the viewer can click on features to learn more about them.
The course is developed using Bloom's Taxonomy model. This course covers the first tier in the taxonomy (Remembering). The course uses a variety of animated images to demonstrate concepts and engage the viewer.
Tools used: Virtual environment of software, Articulate Storyline 360, Movavi Video Suite, Audacity (voice recording), SnagIt (software screen capture), Vyond Animated Studio, Handbrake, GNU Image Manipulation Program (GIMP), Confluence (for storyboarding).