top of page
Resume: List


Experienced & Adaptable

13 years of professional experience writing, editing, and designing concise and complex documentation in Information Technology (IT), Department of Defense (DoD), Finance, and Journalism/Media industries.

Seasoned IT Technical Writer

10 years of Senior-level IT technical writing experience developing, maintaining, and managing enterprise software documentation for dozens of products on all stages of Software Development Life Cycles (SDLCs).

Document & Content Management

10 years managing multiple document and content management systems (DMS/CMS/CCMS/LMS; SharePoint Server; Confluence; Litmos; IXIASOFT) while constantly pursuing efficient, functional, and standardized models.

Project Management

8 years utilizing project management tools to develop and manage project workflows and reports (JIRA, ConnectWise).

Applied Instructional Design

Developed micro-learning, webinar-based, and interactive eLearning courses for enterprise software with a focus on customer and employee audiences.

Veteran in the Field

Career-spanning experience managing tight and erratic deadlines; proactive problem solving; independent research; self-management; working across departments with diverse Subject Matter Experts (SMEs); and leading and working within teams.

Resume: List

Key Skills

Topic-based Authoring

Advanced knowledge of structured (HTML/XML/XSLT/DITA) and unstructured documentation authoring tools.

Documentation Version Control and Software Integration

Deep experience designing and implementing version control strategies for documentation using OxygenXML, Adobe FrameMaker/RoboHelp, MadCap Flare SharePoint, Microsoft Visual Studio, and GitHub (i.e., documentation integration into consecutive builds).

Full Spectrum eLearning Course Development

Developed a variety of training materials, eLearning interactive courses, webinars, and assessments using Articulate Storyline 360, Movavi Video Suite, and Vyond Animated Video, and other tools.

Content Management Systems

Experience managing LMS systems (Litmos) and DMS/CMS/CCMS systems.

Instructional Design Methodology & Learning Models

Trained in SAM and ADDIE instructional development methodologies, Bloom’s Taxonomy adult learning model, and Kirkpatrick learning evaluation model.

Agile Software Development

Applied knowledge of Agile software development methodologies (i.e., SCRUM teams, SCRUM boards, Kanban boards, Sprints, Gantt charts, Burn-down charts, etc.).

Professional Writer

In-depth understanding of grammar, punctuation, semantics, technical writing, and technical editing methodology, typology, and pedagogy (CRLA Master Level / III certification; B.A. English—Concentration: Professional Writing).

Resume: List

Work Experience

2021 - 2022


Atlanta, Georgia | NYC, New York

Senior Information Developer

Technical Writer

  • Authored, updated, and managed documentation suite for multinational enterprise analytics software (release notes, product guides, reference materials, etc.).

  • Collaborated with stakeholders (i.e., product managers, SMEs, Agile development teams, information architects, etc.) to identify documentation needs and develop solutions.

  • Executed the migration of all product documentation from unstructured (MadCap Flare) to structured DITA-based environment and CCMS architecture.

2018 - 2021

Meridian Cooperative (Southeastern Data Cooperative)

Atlanta, Georgia

Instructional Designer II

Technical Writer III

  • Authored, designed, and produced technical user and administrative guides for enterprise software, while working in cross-functional Agile (SCRUM) development teams, virtual testing environments, and consulting various SMEs and Product Owners.

  • Developed complex interactive eLearning courses, learning paths, and assessments for customers and internal employees using ADDIE and SAM development models.

  • Managed and created project workflows for documentation and eLearning content utilizing project management tools (Atlassian: JIRA).

2012 - 2018

Milner Technologies

Norcross, Georgia

Senior Technical Writer

Content Management Specialist

  • Charged with writing, editing, and designing release notes and technical documentation in PDF and topic-based (DITA/XML) formats for various suites of enterprise software (installation, administrative, and user guides).

  • Maintained release-based and real-time documentation updates across software suites, utilizing work orders, testing environments (i.e., cloud-based/RDCs), and feedback from support teams, training/implementation, SMEs, and Product Owners.

  • Performed peripheral tasks, such as: (1) training support teams on new products and releases, (2) developing training materials for on-site trainers, (3) maintaining CMS/DMS environments, (4) assisting other teams, and (5) developing style guide and standardization policies.

2010 - 2012

Cape Environmental Management Inc.

Norcross, Georgia

Technical Writer

Production Assistant

  • Wrote, edited, designed, and produced: RFPs, technical manuals, technical plans, and O&M procedures for commercial and U.S. government (DoD) engineering and infrastructure projects (e.g., Groundwater Treatment Facilities, Petroleum and Fuel Systems / Storage, Containments of Concern—Environment-Military Remediation).

  • Managed, controlled, and developed companywide CMS/DMS and document control efforts.


Synovus Financial

Columbus, Georgia

Contract Technical Writer

  • Created and standardized technical procedures and policies for new internal banking software (Synergy9 and Metavante).

  • Worked with software SMEs throughout the SDLCs to modernize and streamline existing banking IT software documentation.

2008 - 2010

Columbus Ledger-Enquirer

Columbus, Georgia

Copy Editor

Community News Assistant

Pre-Press and Production Assistant

  • Edited, wrote, and designed hard news articles for daily publication under aggressive and tight deadlines.

  • Collaborated with graphic designers to produced advertisements and marketing materials.

  • Performed final QA / QC content and design editing for over the Columbus Ledger-Enquirer and dozens of magazines and newspaper publications before final production.

2005 - 2007

Columbus State University

Columbus, Georgia

Writing Consultant

  • Tutor in punctuation, grammar, writing structure, formal writing styles, and strategic brainstorming for professional copy; provided writing and editing consultations to students, professionals, and organizations as a representative of the Quality Writing Assessment program.

Resume: CV

Tool Proficiencies

Technical Writing

Adobe Acrobat DC
Adobe FrameMaker
Adobe InDesign
Adobe RoboHelp
Adobe Technical Communication Suite
MadCap Flare
Oxygen XML

Instructional Design

Adobe Captivate
Adobe Creative Suite
Articulate (Storyline 360)
Movavi Video Suite
Vyond Animated Video

Content Management

Microsoft SharePoint


Adobe Photoshop
GNU Image Manipulation Program (GIMP)

Project Management


Software Development

Microsoft SQL
Microsoft Visual Studio


Google Workspace
Microsoft Teams


Microsoft 360 (Office)

Resume: List


B.A. English | Concentration: Professional Writing

Columbus State University 2003 - 2007

Resume: List


Instructional Design

Successive Approximation Model (SAM)
Analyze, Design, Develop, Implement, and Evaluate (ADDIE)
Kirkpatrick Training Model

Technical Writing

Association Psychological Association (APA) Style
Modern Language Association (MLA) Style
Chicago Manual of Style (CMS / Turabian)
Council of Science Editors Style (CSE)
Associated Press (AP) Style

Software Development

Agile Model
Waterfall Model
Software Development Life Cycle (SDLC)


Federal Acquisition Regulations (FAR) System

Resume: List

Professional Associations

ATD Enterprise Member - Bronze

Member #: 11758647

The Association for Talent Development (ATD) is a professional association serving those who develop talent in the workplace. The organization focuses on instructional design, performance improvement, training delivery, learning technologies, evaluating learning impact, change management, managing learning programs, integrated talent management, coaching, and knowledge management.

STC Gold Member

Member #: 164970

The Society for Technical Communication (STC) is a professional association dedicated to the advancement of the theory and practice of technical communication. The society publishes a quarterly journal and a magazine eight times a year and hosts an annual international conference (STC Technical Communication Summit).STC also provides online education in the form of live Web seminars, multi-week online certificate courses, virtual conferences, recorded seminars, and more.

Resume: List
bottom of page