Summary
Experienced & Adaptable
13 years of professional experience writing, editing, and designing concise and complex documentation in Information Technology (IT), Department of Defense (DoD), Finance, and Journalism/Media industries.
Seasoned IT Technical Writer
10 years of Senior-level IT technical writing experience developing, maintaining, and managing enterprise software documentation for dozens of products on all stages of Software Development Life Cycles (SDLCs).
Document & Content Management
10 years managing multiple document and content management systems (DMS/CMS/CCMS/LMS; SharePoint Server; Confluence; Litmos; IXIASOFT) while constantly pursuing efficient, functional, and standardized models.
Project Management
8 years utilizing project management tools to develop and manage project workflows and reports (JIRA, ConnectWise).
Applied Instructional Design
Developed micro-learning, webinar-based, and interactive eLearning courses for enterprise software with a focus on customer and employee audiences.
Veteran in the Field
Career-spanning experience managing tight and erratic deadlines; proactive problem solving; independent research; self-management; working across departments with diverse Subject Matter Experts (SMEs); and leading and working within teams.
Topic-based Authoring
Advanced knowledge of structured (HTML/XML/XSLT/DITA) and unstructured documentation authoring tools.
Documentation Version Control and Software Integration
Deep experience designing and implementing version control strategies for documentation using OxygenXML, Adobe FrameMaker/RoboHelp, MadCap Flare SharePoint, Microsoft Visual Studio, and GitHub (i.e., documentation integration into consecutive builds).
Full Spectrum eLearning Course Development
Developed a variety of training materials, eLearning interactive courses, webinars, and assessments using Articulate Storyline 360, Movavi Video Suite, and Vyond Animated Video, and other tools.
Content Management Systems
Experience managing LMS systems (Litmos) and DMS/CMS/CCMS systems.
Instructional Design Methodology & Learning Models
Trained in SAM and ADDIE instructional development methodologies, Bloom’s Taxonomy adult learning model, and Kirkpatrick learning evaluation model.
Agile Software Development
Applied knowledge of Agile software development methodologies (i.e., SCRUM teams, SCRUM boards, Kanban boards, Sprints, Gantt charts, Burn-down charts, etc.).
Professional Writer
In-depth understanding of grammar, punctuation, semantics, technical writing, and technical editing methodology, typology, and pedagogy (CRLA Master Level / III certification; B.A. English—Concentration: Professional Writing).
2021 - 2022
Infor
Atlanta, Georgia | NYC, New York
Senior Information Developer
Technical Writer
Authored, updated, and managed documentation suite for multinational enterprise analytics software (release notes, product guides, reference materials, etc.).
Collaborated with stakeholders (i.e., product managers, SMEs, Agile development teams, information architects, etc.) to identify documentation needs and develop solutions.
Executed the migration of all product documentation from unstructured (MadCap Flare) to structured DITA-based environment and CCMS architecture.
2018 - 2021
Meridian Cooperative (Southeastern Data Cooperative)
Atlanta, Georgia
Instructional Designer II
Technical Writer III
Authored, designed, and produced technical user and administrative guides for enterprise software, while working in cross-functional Agile (SCRUM) development teams, virtual testing environments, and consulting various SMEs and Product Owners.
Developed complex interactive eLearning courses, learning paths, and assessments for customers and internal employees using ADDIE and SAM development models.
Managed and created project workflows for documentation and eLearning content utilizing project management tools (Atlassian: JIRA).
2012 - 2018
Milner Technologies
Norcross, Georgia
Senior Technical Writer
Content Management Specialist
Charged with writing, editing, and designing release notes and technical documentation in PDF and topic-based (DITA/XML) formats for various suites of enterprise software (installation, administrative, and user guides).
Maintained release-based and real-time documentation updates across software suites, utilizing work orders, testing environments (i.e., cloud-based/RDCs), and feedback from support teams, training/implementation, SMEs, and Product Owners.
Performed peripheral tasks, such as: (1) training support teams on new products and releases, (2) developing training materials for on-site trainers, (3) maintaining CMS/DMS environments, (4) assisting other teams, and (5) developing style guide and standardization policies.
2010 - 2012
Cape Environmental Management Inc.
Norcross, Georgia
Technical Writer
Production Assistant
Wrote, edited, designed, and produced: RFPs, technical manuals, technical plans, and O&M procedures for commercial and U.S. government (DoD) engineering and infrastructure projects (e.g., Groundwater Treatment Facilities, Petroleum and Fuel Systems / Storage, Containments of Concern—Environment-Military Remediation).
Managed, controlled, and developed companywide CMS/DMS and document control efforts.
2010
Synovus Financial
Columbus, Georgia
Contract Technical Writer
Created and standardized technical procedures and policies for new internal banking software (Synergy9 and Metavante).
Worked with software SMEs throughout the SDLCs to modernize and streamline existing banking IT software documentation.
2008 - 2010
Columbus Ledger-Enquirer
Columbus, Georgia
Copy Editor
Community News Assistant
Pre-Press and Production Assistant
Edited, wrote, and designed hard news articles for daily publication under aggressive and tight deadlines.
Collaborated with graphic designers to produced advertisements and marketing materials.
Performed final QA / QC content and design editing for over the Columbus Ledger-Enquirer and dozens of magazines and newspaper publications before final production.
2005 - 2007
Columbus State University
Columbus, Georgia
Writing Consultant
Tutor in punctuation, grammar, writing structure, formal writing styles, and strategic brainstorming for professional copy; provided writing and editing consultations to students, professionals, and organizations as a representative of the Quality Writing Assessment program.
Tool Proficiencies
Technical Writing
Adobe Acrobat DC
Adobe FrameMaker
Adobe InDesign
Adobe RoboHelp
Adobe Technical Communication Suite
DITA
MadCap Flare
Oxygen XML
XML / XSLT / HTML
XMLMind
Instructional Design
Adobe Captivate
Adobe Creative Suite
Audacity
Articulate (Storyline 360)
Handbrake
Movavi Video Suite
Vyond Animated Video
Content Management
Confluence
Litmos
Microsoft SharePoint
IXIASOFT CCMS
Design
Adobe Photoshop
GNU Image Manipulation Program (GIMP)
SnagIt
Project Management
ConnectWise
JIRA
Trello
Software Development
Microsoft SQL
Microsoft Visual Studio
GitHub
Collaboration
Google Workspace
Microsoft Teams
Other
Microsoft 360 (Office)
Slack
Methodologies
Instructional Design
Successive Approximation Model (SAM)
Analyze, Design, Develop, Implement, and Evaluate (ADDIE)
Kirkpatrick Training Model
Technical Writing
Association Psychological Association (APA) Style
Modern Language Association (MLA) Style
Chicago Manual of Style (CMS / Turabian)
Council of Science Editors Style (CSE)
Associated Press (AP) Style
Software Development
Agile Model
Waterfall Model
Software Development Life Cycle (SDLC)
Government
Federal Acquisition Regulations (FAR) System
Professional Associations
ATD Enterprise Member - Bronze
Member #: 11758647
The Association for Talent Development (ATD) is a professional association serving those who develop talent in the workplace. The organization focuses on instructional design, performance improvement, training delivery, learning technologies, evaluating learning impact, change management, managing learning programs, integrated talent management, coaching, and knowledge management.
STC Gold Member
Member #: 164970
The Society for Technical Communication (STC) is a professional association dedicated to the advancement of the theory and practice of technical communication. The society publishes a quarterly journal and a magazine eight times a year and hosts an annual international conference (STC Technical Communication Summit).STC also provides online education in the form of live Web seminars, multi-week online certificate courses, virtual conferences, recorded seminars, and more.